I kept going on the piece I started yesterday and wrapped up
just before lunchtime with a word count of 3,349 words taking me to within the proverbial
spitting distance of the 430k mark, which, all things being equal, should fall tomorrow.
This piece is proceeding at pace, a sure fire sign I’m
enjoying writing it, and I have the whole lexicon of the plot laid out in my
head where it is competing for space with another. I watched an interesting
documentary last night about England’s Winter King, and the horribly repressive
regime he ran, seeing plots and treachery around every corner and hiding in
every alcove. Everyone knows the story of the son who overshadowed him, and of
course, his many wives, but there are some interesting facts above the, then,
future, Henry VIII as a young prince in his father’s court that make for a very
interesting story indeed. That will be a trilogy, but for now it’s a research
rather than a writing project, I have my hero, my heroine and a whole panoply
of villains, including the sinister Henry Tudor, and even the tragic figure of
Elizabeth of York.
Now to my shout out about something I can only class as
exemplary customer service of the highest level. I know that sounds effusive, too
much even, but it really isn’t. Yesterday at just before three o’clock in the
afternoon I was given devastating news about our washing machine. The independent
plumber I’d called out (and I stress the fact he was independent, and I’d used
him before) condemned the washer for being beyond economic repair.
Within an hour, we were heading home from a large electrical
chain, having ordered a replacement machine from a very helpful salesman, who
took the time to make sure Marion, wheelchair bound and with speech problems,
was happy with the choice. Since that had given me the chance to check on-line
that his price was competitive, I was happy too. We booked their delivery
service because that included unplumbing and removing the old one as well as
plumbing in the new one and explaining its use.
At nine o’clock this morning they ran to confirm they would
be delivering within thirty minutes, and by 9:45 they’d completed and done the
job, despite me not booking a priority slot for the installation. The old
machine was taken to be recycled, as was all the packaging and the exceedingly
polite installation engineer talked Marion through the operation of the machine
with as much patience as the salesman the day before.
So there you have it, from having a defunct washer at 3pm, a
mere 18 and a half hours later we had a fully functioning new machine installed
and working. Bear in mind, that they were closed for 12 hours out of that time,
you can see why I’m giving a big shout out (something I very rarely do) for
Currys and what they achieved for us today. My faith in big business is at
least partially repaired unlike the dead washing machine.
Thanks Currys.